Terms of Use and Sale

1. Who we are

Piplo Games is the trade name under which Sergio Pelayo de Cima, an individual (persona física), operates piplogames.com, its games, Piplo Club and the Piplo Shop («Piplo», «we»).

Use these channels for questions, clarifications and complaints. We reply within 3 business days.

2. Scope

• These terms cover piplogames.com and its web games: Elemental Cube Survival, Plimpa, Trivia Skyfall, Ironhull and Gusapop, as well as Piplo Club (your account, Piplo Points, missions and Skytown) and the Piplo Shop.
• The Piplo Shop is aimed at users in Mexico and its prices are in Mexican pesos (MXN).
• Google Play and App Store apps are also governed by those stores’ rules; purchases made there are charged and handled by that store.
• By using the site you accept these terms. When you buy, you accept them expressly in the review step (section 8).
• Our Refund Policy, Children and Teens Policy and Privacy Notice are part of these terms.

3. Free to play

• All games can be played for free, without an account. Purchases are optional and give no advantage in Club challenges.
• Many shop items can also be earned by playing, with Piplo Points, coins or Plumas. Each item says how.

4. Your Club account

• You must be at least 13 (see the Children and Teens Policy); we ask your birth year when you create an account. Buyers aged 13 to 17 need permission from a parent or guardian.
• You sign in with Google or with a code sent to your email, depending on the methods the Club shows. Our sign-in provider (Supabase) verifies your identity; we never store passwords.
• One account per person. Do not share or sell it. A browser session ends after 30 days without use, and you can sign out of all your devices from the Club.
• Your Piplo Points, level, missions, cosmetics, web purchases and Skytown town travel with your account. Game saves stay in your browser.
• You can delete your account at any time from My collection. Deleting it erases your points, rewards, challenges, Skytown town and your access to web purchases, and cannot be undone. Request any eligible refund first. We keep each order record, unlinked from your account, for tax purposes.

5. Virtual points and coins

• Piplo Points, Plumas and in-game coins are earned by playing. They are not sold on piplogames.com.
• They have no cash value, are not money or a means of payment, cannot be exchanged for money or goods outside the service and cannot be transferred or sold.
• They are part of your license to use the service, not your property. We may correct balances after errors, glitches or cheating, and adjust costs and rewards to balance the games; important changes are announced in the Club mailbox and what you already redeemed stays yours.
• They are lost if you delete your account.

6. Digital items

• You buy a personal, limited, non-exclusive and non-transferable license to use the item in the web version of the stated game, tied to your Piplo account.
• Items are cosmetic looks or campaign unlocks that can also be earned by playing. No item changes the rules of Club challenges.
• Items do not include the Google Play or App Store versions unless the item says so, and cannot be resold, gifted or moved to another account.
• The license lasts while the game is available on piplogames.com. If we withdraw a game, we will give at least 60 days’ notice, and if your purchase is less than 12 months old we will offer an equivalent item or a refund.
• A pack delivers each item it includes. If you already own any of its items, you cannot buy that pack: the shop tells you before paying and nothing is charged.

7. Prices, taxes and invoices

• Prices are in Mexican pesos (MXN) and include VAT (IVA). The price shown is the total; Piplo adds no extra charges.
• We always charge in MXN. If your card is from another country, your bank may apply its exchange rate or fees.
• Price changes never affect completed purchases. Promotions and discount codes are published with their conditions and validity.
• For a Mexican tax invoice (CFDI), email adminpiplogames@gmail.com within the month of purchase with your order ID, RFC, name or company name, tax regime, postal code and CFDI use.

8. How to buy

1. Sign in to the Club and choose an item in the Piplo Shop.
2. Review its name, game, contents and total price.
3. If your account has no birth year yet, choose it.
4. If you are 13 to 17, also check «Tengo permiso de mi madre, padre o tutor para esta compra» (I have my parent’s or guardian’s permission for this purchase).
5. Check «Acepto los Términos y la Política de reembolsos y pido la entrega inmediata del artículo» (I accept the Terms and the Refund Policy and request immediate delivery of the item). You cannot continue to payment without it.
6. Pay on Stripe’s secure payment page, which shows the available payment methods.
7. The purchase is complete when Stripe confirms the payment. You will find it in My purchases with its order ID. Stripe may email you a receipt.

The payment page belongs to Stripe; Piplo never sees or stores your card number, and the whole connection is encrypted (HTTPS). Each item can be bought only once per account.

9. Delivery

• Delivery is immediate once Stripe confirms the payment, usually within seconds. The item appears in My purchases and in the game; sign in with the same account to use it.
• If it does not appear, use «Restore purchases». Do not pay again: the order stays linked to your account.
• If we cannot deliver it, the Refund Policy applies.

10. Refunds and chargebacks

• Cases, deadlines and steps are in the Refund Policy.
• If you change your mind, you may request a refund within 5 business days of the purchase, without giving a reason, once per item and account, even if you requested immediate delivery. The item is removed from your account (Refund Policy, section 4).
• A refund removes the purchased item; items earned with points are kept. A disputed item is suspended while the chargeback is resolved. Please contact us first: it is usually faster.

11. Fair play

Not allowed: cheats, bots or programs that play for you; exploiting bugs to earn points, Plumas or items (please report them); tampering with the games, our servers or the replays that validate challenges; multiple accounts to farm rewards; accessing other people’s accounts or impersonating others; using Skytown links to bother other people; reselling accounts, items or points; chargebacks without cause; any illegal use.

12. Suspension and closure

• Depending on the severity, we may warn, remove what was obtained improperly, limit features, or suspend or close an account.
• We will tell you why by email unless the law prevents it, and you may reply within 10 business days. If we made a mistake, we restore everything.
• Legitimate purchases are handled under the Refund Policy. You can close your account whenever you want.

13. Content and intellectual property

• The games, their art, music, texts, brands and logos belong to Piplo or its licensors. You may use them to play, personally and non-commercially.
• You may record and publish videos or streams of your games, including monetized ones, as long as you do not present them as official Piplo content and do not show other people’s data.

14. Service availability

• We do our best to keep the site running, but there may be maintenance or outages. We may change, improve or withdraw games and features; if that affects something you bought, section 6 applies.
• We back up the Club database (accounts, points, purchases and Skytown). Game saves stored in your browser are not on our servers and cannot be recovered by us.

15. Liability

• We are liable under Mexican law. Nothing in these terms limits your rights under Mexico’s Federal Consumer Protection Law.
• We are not liable for failures of your device, connection or browser, or for saves lost when you clear the site’s data.

16. Changes to these terms

• Changes are published on this page with their date. We will announce important changes in the Club or by email at least 15 days in advance.
• Changes never affect completed purchases. If you disagree, you can stop using the service and delete your account.

17. Complaints, PROFECO and governing law

• Contact us first at adminpiplogames@gmail.com or call 669 145 5522.
• You may also contact PROFECO, Mexico’s Federal Consumer Protection Agency. Its phone numbers and complaint procedure are at profeco.gob.mx.
• Mexican federal law applies. Any dispute will be resolved before the competent courts of Mazatlán, Sinaloa, without prejudice to your rights as a consumer.